Below are answers to some of the most common questions we receive from our customers. We hope you find them informative. However, if you have other questions, please feel free to give us a call at (904) 998-9101. You can also send us any questions you might have using the form to the right and we will get back to you as soon as possible.
Q. Do I need a part number to order a part?
A. No. Having a part number is not required to place an order. However, having a part number will help in expediting your order.
Q. Is there any warranty on the parts I am ordering?
A. Yes. All parts; new surplus, used, and salvaged parts carry a 60 day warranty unless otherwise specified.
Q. Are there any limitations to where you can ship parts?
A. No. Aircraft Parts Store ships world-wide. we also have very competitive shipping rates for both domestic and international orders.
Q. Which carriers do your ship with?
A. We ship order with a variety of carriers. They are Fedex, UPS, USPS, DHL, American Airlines Cargo, Freight. And we do offer Same Day Shipping.
Q. What is your cut-off time for same day shipping?
A. We guarantee same day shipping on all orders placed by 3:30pm. However, we are able to ship later in an AOG circumstance.
Q. Do you have a minimum order amount?
A. Yes. For domestic order, our minimum order amount is $25.00. Our international minimum order amount is $50.00. The domestic order amount is only $10.00 for hardware and gaskets/packings.
Q. What are your hours, when can I place orders?
A. We accept orders Monday thru Friday, 9:00 AM to 5PM. We do answer calls after hours.
Q. Can I come in and look for a part?
A. Aircraft Parts Store is not a typical retail location or salvage yard. However we always enjoy meeting our customers face to face. You are always welcomed to stop by and say hello. Of course it is always a good idea to call ahead of time to make sure we have the parts you are looking for ready for purchase.